Planting flowers, pulling weeds : identifying your most profitable customers to ensure a lifetime of growth /

Bibliographic Details

Main Author:	Rubio, Janet
Corporate Author:	NetLibrary, Inc
Other Authors:	Laughlin, Patrick
Format:	eBook
Language:	English
Published:	New York : John Wiley & Sons, [2002]
Subjects:	Customer relations. Customer loyalty. Consumer satisfaction. Success in business. Electronic books.
Online Access:	Connect to the full text of this electronic book