Shuman, J. C., Twombly, J., & Rottenberg, D. (2002). Everyone is a customer: A proven method for measuring the value of every relationship in the era of collaborative business. Dearborn Trade Pub..
Chicago Style (17th ed.) CitationShuman, Jeffrey C., Janice Twombly, and David Rottenberg. Everyone Is a Customer: A Proven Method for Measuring the Value of Every Relationship in the Era of Collaborative Business. [Chicago]: Dearborn Trade Pub., 2002.
MLA (9th ed.) CitationShuman, Jeffrey C., et al. Everyone Is a Customer: A Proven Method for Measuring the Value of Every Relationship in the Era of Collaborative Business. Dearborn Trade Pub., 2002.
Warning: These citations may not always be 100% accurate.