Everyone is a customer : a proven method for measuring the value of every relationship in the era of collaborative business /

Bibliographic Details

Main Author:	Shuman, Jeffrey C., 1945-
Corporate Author:	NetLibrary, Inc
Other Authors:	Twombly, Janice, Rottenberg, David, 1946-
Format:	eBook
Language:	English
Published:	[Chicago] : Dearborn Trade Pub., [2002]
Subjects:	Customer relations. Electronic books.
Online Access:	Connect to the full text of this electronic book