Collaborative customer relationship management : taking CRM to the next level /

Bibliographic Details
Other Authors:	Kracklauer, Alexander H., 1965-, Mills, Daniel Quinn, Seifert, Dirk
Format:	Book
Language:	English
Published:	Berlin ; New York : Springer-Verlag, [2004]
Subjects:	Customer relations > Management. Delivery of goods > Management. Strategic alliances (Business) Business logistics.

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