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Performance analysis and optimization of inbound call centers /

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Bibliographic Details
Main Author: Stolletz, Raik
Format: Book
Language:English
Published: Berlin ; New York : Springer, [2003]
Series:Lecture notes in economics and mathematical systems ; 528.
Subjects:
Call centers > Management.
Call centers > Mathematical models.
Description
Physical Description:x, 219 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references (pages [213]-219).
ISBN:3540008128 (softcover : alk. paper)