Cover Image

Services blueprint : roadmap for execution /

Bibliographic Details
Main Author: Kalakota, Ravi
Other Authors: Robinson, Marcia, 1964-
Format: Book
Language:English
Published: Boston : Addison-Wesley, [2003]
Series:Addison-Wesley information technology series.
Subjects:
Service industries > Management.
Service industries > Automation.
Service industries > Management > Case studies.
Service industries > Automation > Case studies.
Description
Physical Description:xxviii, 354 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references (pages 335-341) and index.
ISBN:0321150392 (alk. paper)