Services blueprint : roadmap for execution /

Bibliographic Details
Main Author:	Kalakota, Ravi
Other Authors:	Robinson, Marcia, 1964-
Format:	Book
Language:	English
Published:	Boston : Addison-Wesley, [2003]
Series:	Addison-Wesley information technology series.
Subjects:	Service industries > Management. Service industries > Automation. Service industries > Management > Case studies. Service industries > Automation > Case studies.

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