Competing in a service economy : how to create a competitive advantage through service development and innovation /
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
San Francisco :
Jossey-Bass,
[2003]
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| Edition: | 1st ed. |
| Series: | University of Michigan Business School management series.
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| Subjects: |
| Physical Description: | xv, 190 pages : illustrations ; 24 cm. |
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| Bibliography: | Includes bibliographical references (pages 173-181) and index. |
| ISBN: | 0787961566 (alk. paper) |