Competing in a service economy : how to create a competitive advantage through service development and innovation /

Bibliographic Details
Main Author:	Gustafsson, Anders, 1964-
Other Authors:	Johnson, Michael D. (Michael David)
Format:	Book
Language:	English
Published:	San Francisco : Jossey-Bass, [2003]
Edition:	1st ed.
Series:	University of Michigan Business School management series.
Subjects:	Customer services > Management. Service industries > Technological innovations > Management. Competition.

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