Lean Six Sigma for services : how to use Lean Speed and Six Sigma Quality to improve services and transactions /

Bibliographic Details
Main Author:	George, Mike, 1947-
Format:	Book
Language:	English
Published:	New York : London : McGraw-Hill, 2003.
Subjects:	Six sigma (Quality control standard) Service industries > Quality control > Statistical methods. Quality control > Statistical methods.

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