Maximizing call center preformance : 136 innovatice ideas for increasing productivity and customer satisfaction /

Bibliographic Details
Main Author:	Bodin, Madeline
Corporate Author:	NetLibrary, Inc
Format:	eBook
Language:	English
Published:	New York : Telecom Library, [1998]
Subjects:	Consumer satisfaction > Call centers. Customer services > Management > Call centers. Electronic books.
Online Access:	Connect to the full text of this electronic book

Description
Item Description:	Includes index. Electronic resource.
Physical Description:	137 pages : illustrations ; 23 cm.
ISBN:	1929629583 (electronic bk.) :