APA (7th ed.) Citation

Bodin, M., & Dawson, K. (1999). The call center dictionary: The complete guide to call center & help desk technology and operations (2nd ed.). Telecom Library.

Chicago Style (17th ed.) Citation

Bodin, Madeline, and Keith Dawson. The Call Center Dictionary: The Complete Guide to Call Center & Help Desk Technology and Operations. 2nd ed. New York: Telecom Library, 1999.

MLA (9th ed.) Citation

Bodin, Madeline, and Keith Dawson. The Call Center Dictionary: The Complete Guide to Call Center & Help Desk Technology and Operations. 2nd ed. Telecom Library, 1999.