The call center dictionary : the complete guide to call center & help desk technology and operations /

Bibliographic Details
Main Author:	Bodin, Madeline
Corporate Author:	NetLibrary, Inc
Other Authors:	Dawson, Keith
Format:	eBook
Language:	English
Published:	New York : Telecom Library, [1999]
Edition:	2nd ed.
Subjects:	Customer services > Management > Call centers. Consumer satisfaction > Call centers > Dictionaries. Customer services > Evaluation > Call centers > Dictionaries. Electronic books.
Online Access:	Connect to the full text of this electronic book

Available Online