Information technology-enabled global customer service /

Bibliographic Details
Other Authors:	Reponen, Tapio
Format:	Book
Language:	English
Published:	Hershey : Idea Group Pub., [2003]
Subjects:	Customer services > Technological innovations > Management. International business enterprises > Communication systems > Management. Electronic commerce. Internet. Intranets (Computer networks) Information technology > Management. Information resources management.

Description
Physical Description:	ii, 288 pages : illustrations ; 26 cm.
Bibliography:	Includes bibliographical references and index.
ISBN:	1591400481 1591400872 (electronic)