Call center savvy : how to position your call center for the business challenges of the 21st century /

Bibliographic Details
Main Author:	Dawson, Keith
Corporate Author:	NetLibrary, Inc
Format:	eBook
Language:	English
Published:	New York : Telecom Library, [1999]
Subjects:	Consumer satisfaction. Customer services > Management > Call centers. Customer services > Evaluation > Call centers. Electronic books.
Online Access:	Connect to the full text of this electronic book

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