Delivering customer service : a practical guide to managing successful customer relationships /

Bibliographic Details

Main Author:	Payne, Sheila
Corporate Author:	NetLibrary, Inc
Format:	eBook
Language:	English
Published:	Oxford : How To Books, 1999.
Edition:	2nd ed.
Subjects:	Customer services. Electronic books.
Online Access:	Connect to the full text of this electronic book