Re-organising service work : call centres in Germany and Britain /
| Other Authors: | Holtgrewe, Ursula, Kerst, Christian, Shire, Karen |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Aldershot, Hants, England ; Burlington, VT., USA :
Ashgate,
[2002]
|
| Subjects: |
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