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Re-organising service work : call centres in Germany and Britain /

Bibliographic Details
Other Authors: Holtgrewe, Ursula, Kerst, Christian, Shire, Karen
Format: Book
Language:English
Published: Aldershot, Hants, England ; Burlington, VT., USA : Ashgate, [2002]
Subjects:
Customer services > Germany.
Customer services > Great Britain.
Call centers > Germany.
Call centers > Great Britain.

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Call Number: HF5415.5 .R462 2002
 
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HF5415.5 .R462 2002 Available