Cover Image

Re-organising service work : call centres in Germany and Britain /

Bibliographic Details
Other Authors: Holtgrewe, Ursula, Kerst, Christian, Shire, Karen
Format: Book
Language:English
Published: Aldershot, Hants, England ; Burlington, VT., USA : Ashgate, [2002]
Subjects:
Customer services > Germany.
Customer services > Great Britain.
Call centers > Germany.
Call centers > Great Britain.
Description
Physical Description:xiii, 229 pages : illustrations ; 22 cm.
Bibliography:Includes bibliographical references and index.
ISBN:0754619559 (alk. paper)