Re-organising service work : call centres in Germany and Britain /
| Other Authors: | , , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Aldershot, Hants, England ; Burlington, VT., USA :
Ashgate,
[2002]
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| Subjects: |
| Physical Description: | xiii, 229 pages : illustrations ; 22 cm. |
|---|---|
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 0754619559 (alk. paper) |