APA (7th ed.) Citation

Holtgrewe, U., Kerst, C., & Shire, K. (2002). Re-organising service work: Call centres in Germany and Britain. Ashgate.

Chicago Style (17th ed.) Citation

Holtgrewe, Ursula, Christian Kerst, and Karen Shire. Re-organising Service Work: Call Centres in Germany and Britain. Aldershot, Hants, England ; Burlington, VT., USA: Ashgate, 2002.

MLA (9th ed.) Citation

Holtgrewe, Ursula, et al. Re-organising Service Work: Call Centres in Germany and Britain. Ashgate, 2002.