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Managing and motivating contact center employees : tools and techniques for inspiring outstanding performance from your frontline staff /

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Bibliographic Details
Other Authors: Carlaw, Malcolm
Format: Book
Language:English
Published: New York : McGraw-Hill, [2003]
Subjects:
Call centers > Personnel management.
Customer services > Management.
Employee motivation.
Online Access:Publisher description
Description
Physical Description:xvii, 297 pages : illustrations ; 23 cm.
Bibliography:Includes bibliographical references and index.
ISBN:0071388885 (alk. paper)