Helping the difficult library patron : new approaches to examining and resolving a long-standing and ongoing problem /

Bibliographic Details
Other Authors:	Sarkodie-Mensah, Kwasi
Format:	Book
Language:	English
Published:	New York : Haworth Information Press, [2002]
Subjects:	Public services (Libraries) Libraries and community. Libraries > Public relations. Libraries > Security measures. Customer relations. Conflict management.

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