Implementing digital reference services : setting standards and making it real /

Bibliographic Details
Corporate Author:	Virtual Reference Desk Conference Orlando, Fla.
Other Authors:	Lankes, R. David, 1970-
Format:	Conference Proceeding Book
Language:	English
Published:	New York : Neal-Schuman Publishers, [2003]
Subjects:	Electronic reference services (Libraries) > United States > Case studies. Electronic reference services (Libraries) > United States > Management. Electronic reference services (Libraries) > United States > Evaluation.

Description
Item Description:	Proceedings of the Third Annual Virtual Reference Desk (VRD) Conference, "Setting Standards and Making It Real," held in Orlando, Florida in November 2001.
Physical Description:	xv, 232 pages : illustrations ; 28 cm.
Bibliography:	Includes bibliographical references and index.
ISBN:	1555704506 (alk. paper)