Implementing digital reference services : setting standards and making it real /

Bibliographic Details
Corporate Author:	Virtual Reference Desk Conference Orlando, Fla.
Other Authors:	Lankes, R. David, 1970-
Format:	Conference Proceeding Book
Language:	English
Published:	New York : Neal-Schuman Publishers, [2003]
Subjects:	Electronic reference services (Libraries) > United States > Case studies. Electronic reference services (Libraries) > United States > Management. Electronic reference services (Libraries) > United States > Evaluation.

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