The effectiveness of a patrol officer appraisal process as perceived by selected sergeants in the Houston Police Department /
This study investigated the effectiveness of the job performance appraisal process of the Houston Police Department as it related to patrol officers. The current evaluation process was implemented in 1993 but was never evaluated. The population of 269 sergeants who evaluated the performance of pat...
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| Format: | Thesis Book |
| Language: | English |
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[Place of publication not identified] :
[publisher not identified] ;
2001.
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| Online Access: | http://proxy.library.tamu.edu/login?url=http://proquest.umi.com/pqdweb?did=726082861&sid=1&Fmt=2&clientId=2945&RQT=309&VName=PQD |
| Summary: | This study investigated the effectiveness of the job performance appraisal process of the Houston Police Department as it related to patrol officers. The current evaluation process was implemented in 1993 but was never evaluated. The population of 269 sergeants who evaluated the performance of patrol officers assigned to the 11 patrol divisions was surveyed, and an additional 20 sergeants were interviewed for more explicit information. Additionally, an analysis was conducted on the grievances filed by patrol officers from 1987 through 1998 to determine the effect of the current process on dealing with grievances. The statistical analysis of the data revealed that the sergeants who evaluated patrol officers did not believe the process was effective. Thirty-seven percent of the sergeants thought the process was not an accurate method of evaluating the performance of patrol officers compared to 22 percent who believed it was accurate. The sergeants did not believe the process was effective due to a lack of perceived utility, a lack of training, and too large a span of control. There were no correlations with any demographic variables. There was a significant correlation between sergeants who believed the process was effective and those who believed patrol officers supported the current process more than the previous process (r=.775, p=.001). Another correlation was found between sergeants who believed the current process was effective and those who believed patrol officers responded more favorably from suggestions (r=.628, p=.001). A third correlation was found between sergeants who believed officers supported the current process and those who believed patrol officers benefited from suggestions (r=.621, p=.001). Two recommendations were made as a result of this study. First, the department should find utility for the appraisal process. One specific recommendation would be to use the formative evaluations as a basis for determining training deficiencies among officers. Second, a training program should be developed for sergeants to improve their skills in appraising performance. |
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| Item Description: | Vita. "Major Subject: Educational Human Resource Development". |
| Physical Description: | xi, 157 leaves : illustrations ; 28 cm. Issued also on microfiche from University Microfilm Inc. |
| Bibliography: | Includes bibliographical references (leaves 122-134). |