Putting customers first : serving the American public : best practice in telephone service : Federal Consortium Benchmark Study Report /
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| Format: | Government Document Book |
| Language: | English |
| Published: |
Washington, DC :
National Performance Review,
[1995]
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| Online Access: | https://purl.fdlp.gov/GPO/LPS21994 |
| Item Description: | No longer available for sale by the Supt. of Docs. Shipping list number: 95-0097-P. "February 1995"--Cover. |
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| Physical Description: | iv, 35 pages ; 28 cm. Also available via Internet from the University of North Texas Libraries CyberCemetery web site. Address as of 9/14/02: http://govinfo.library.unt.edu/npr/library/papers/benchmrk/phone.html; current access is available via PURL. |
| ISBN: | 0160455782 |