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Integrating service level agreements : optimizing your OSS for SLA delivery /

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Bibliographic Details
Main Author: Lee, John J., 1961-
Other Authors: Ben-Natan, Ron
Format: Book
Language:English
Published: Indianapolis, Ind. : Wiley, [2002]
Subjects:
Telecommunication > Quality control.
Service-level agreements.
Telecommunication > Customer service.
Internet service providers.
Information technology.
Online Access:Table of contents
Description
Physical Description:xvii, 446 pages : illustrations, maps ; 24 cm.
Bibliography:Includes bibliographical references (pages 433-435) and index.
ISBN:0471210129 (pbk. : alk. paper)