Integrating service level agreements : optimizing your OSS for SLA delivery /

Bibliographic Details
Main Author:	Lee, John J., 1961-
Other Authors:	Ben-Natan, Ron
Format:	Book
Language:	English
Published:	Indianapolis, Ind. : Wiley, [2002]
Subjects:	Telecommunication > Quality control. Service-level agreements. Telecommunication > Customer service. Internet service providers. Information technology.
Online Access:	Table of contents

Table of contents

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