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Everyone is a customer : a proven method for measuring the value of every relationship in the era of collaborative business /

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Bibliographic Details
Main Author: Shuman, Jeffrey C., 1945-
Other Authors: Twombly, Janice, Rottenberg, David, 1946-
Format: Book
Language:English
Published: [Chicago, Ill.] : Dearborn Trade Publishing, 2002.
Subjects:
Customer relations.
Description
Physical Description:xxiii, 210 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references (pages 199-201) and index.
ISBN:079315412X