Everyone is a customer : a proven method for measuring the value of every relationship in the era of collaborative business /

Bibliographic Details

Main Author:	Shuman, Jeffrey C., 1945-
Other Authors:	Twombly, Janice, Rottenberg, David, 1946-
Format:	Book
Language:	English
Published:	[Chicago, Ill.] : Dearborn Trade Publishing, 2002.
Subjects:	Customer relations.