Customer.Community : unleashing the power of your customer base /

Bibliographic Details

Main Author:	Banks, Drew, 1961-
Other Authors:	Daus, Kim
Format:	Book
Language:	English
Published:	San Francisco : Jossey-Bass, [2002]
Edition:	1st ed.
Series:	Jossey-Bass business & management series.
Subjects:	Customer relations. Market segmentation. Electronic commerce.