A mixed-methods approach to the identification and measurement of academic library service quality constructs : LibQUAL+ : a dissertation /

The purpose of the study was threefold: first, to fill a knowledge void in modeling the dimensions of library service quality from the user perspective; second, based upon the model, to develop a web-delivered, effective total market survey for service quality assessment in academic libraries; and t...

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Bibliographic Details

Main Author:	Cook, Colleen, 1952-
Format:	Thesis Book
Language:	English
Published:	[Place of publication not identified] : [publisher not identified] ; 2001.
Subjects:	LibQUAL+. Academic libraries > Evaluation. Information services > Evaluation. Consumer satisfaction > Measurement. Library surveys. Major educational administration.
Online Access:	http://proxy.library.tamu.edu/login?url=http://search.proquest.com/docview/304768219?accountid=7082