Customer relationship management : electronic customer care in the new economy /

Bibliographic Details
Main Author:	Muther, Andreas
Format:	Book
Language:	English
Language Notes:	English version of: Electronic Customer Care. Berlin ; New York : Springer, 1999.
Published:	Berlin ; New York : Springer, [2002]
Subjects:	Customer relations > Management. Electronic commerce. Public Relations. Internet. Computer Communication Networks. Interprofessional Relations. Consumer Behavior. Entrepreneurship.

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