Customer relationship management : new ways of keeping the customer satisfied /

Bibliographic Details
Main Author:	Bodenberg, Thomas M.
Corporate Author:	Conference Board
Format:	Book
Language:	English
Published:	New York, NY : Conference Board, [2001]
Series:	Conference Board report ; no. 1299-01-RR.
Subjects:	Customer relations > Management. Relationship marketing. Consumer satisfaction.

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