Performance measures of quality for academic libraries implementing continuous quality improvement programs : a Delphi study /

This Delphi study identified the critical processes and performance measures of quality that can serve as a framework for academic libraries that intend to implement continuous quality improvement programs. These critical processes and performance measures were developed from the structure of the M...

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Bibliographic Details

Main Author:	Harer, John Brady
Format:	Thesis Book
Language:	English
Published:	[Place of publication not identified] : [publisher not identified] ; 2001.
Subjects:	Major educational administration.
Online Access:	http://proxy.library.tamu.edu/login?url=http://proquest.umi.com/pqdweb?did=728889491&sid=1&Fmt=2&clientId=2945&RQT=309&VName=PQD