The quest for loyalty : creating value through partnership /

Bibliographic Details
Corporate Author:	NetLibrary, Inc
Other Authors:	Reichheld, Frederick F.
Format:	eBook
Language:	English
Published:	Boston, MA : Harvard Business School Press, [1996]
Series:	Harvard business review book series.
Subjects:	Customer relations. Loyalty. Employee loyalty. Corporations > Investor relations. Electronic books.
Online Access:	Connect to the full text of this electronic book

Available Online