The eternal e-customer : how emotionally intelligent interfaces can create long-lasting customer relationships /

Bibliographic Details

Main Author:	Bergeron, Bryan P.
Corporate Author:	NetLibrary, Inc
Format:	eBook
Language:	English
Published:	New York : McGraw-Hill, 2000.
Subjects:	Customer loyalty. Internet marketing. Electronic books.
Online Access:	Connect to the full text of this electronic book