APA (7th ed.) Citation

Day, C. E. (2000). Call center operations: Profiting from teleservices. McGraw-Hill.

Chicago Style (17th ed.) Citation

Day, Charles E. Call Center Operations: Profiting from Teleservices. New York: McGraw-Hill, 2000.

MLA (9th ed.) Citation

Day, Charles E. Call Center Operations: Profiting from Teleservices. McGraw-Hill, 2000.