Call center operations : profiting from teleservices /

Bibliographic Details

Main Author:	Day, Charles E. (Charles Elliott), 1944-
Corporate Author:	NetLibrary, Inc
Format:	eBook
Language:	English
Published:	New York : McGraw-Hill, [2000]
Subjects:	Call centers. Telecommunication. Electronic books.
Online Access:	Connect to the full text of this electronic book