E-service : twenty-four ways to keep your customers when the competition is just a click away /

Bibliographic Details

Main Author:	Zemke, Ron
Corporate Author:	NetLibrary, Inc
Other Authors:	Connellan, Thomas K., 1942-
Format:	eBook
Language:	English
Published:	New York : American Management Association, 2000.
Subjects:	Customer loyalty. Internet marketing. Electronic books.
Online Access:	Connect to the full text of this electronic book