Cover Image

The brave new service strategy : aligning customer relationships, market strategies, and business structures /

Show other versions (1)
Bibliographic Details
Main Author: Gutek, Barbara A.
Corporate Author: NetLibrary, Inc
Other Authors: Welsh, Theresa M.
Format: eBook
Language:English
Published: New York : AMACOM, [2000]
Subjects:
Customer services.
Electronic books.
Online Access:Connect to the full text of this electronic book
Description
Item Description:Electronic resource.
Physical Description:xvi, 316 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references and index.
ISBN:0585317747 (electronic bk.) :