The brave new service strategy : aligning customer relationships, market strategies, and business structures /

Bibliographic Details

Main Author:	Gutek, Barbara A.
Corporate Author:	NetLibrary, Inc
Other Authors:	Welsh, Theresa M.
Format:	eBook
Language:	English
Published:	New York : AMACOM, [2000]
Subjects:	Customer services. Electronic books.
Online Access:	Connect to the full text of this electronic book