APA (7th ed.) Citation

Tomas, S. R. (2000). An investigation of the efficacy of service quality and its relationship to visitor satisfaction and future behavior in a zoological setting. [publisher not identified].

Chicago Style (17th ed.) Citation

Tomas, Stacy Renee. An Investigation of the Efficacy of Service Quality and Its Relationship to Visitor Satisfaction and Future Behavior in a Zoological Setting. [Place of publication not identified]: [publisher not identified], 2000.

MLA (9th ed.) Citation

Tomas, Stacy Renee. An Investigation of the Efficacy of Service Quality and Its Relationship to Visitor Satisfaction and Future Behavior in a Zoological Setting. [publisher not identified], 2000.