Customer service : human capital management at selected public and private call centers : report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives /
| Corporate Author: | |
|---|---|
| Format: | Government Document Book |
| Language: | English |
| Published: |
Washington, D.C. (P.0. Box 37050 Washington, D.C. 20013) :
The Office,
[2000]
|
| Subjects: | |
| Online Access: | Adobe Acrobat Readder required |
| Item Description: | Cover title. "August 2000." "GAO/GGD-00-161." "B-282816--P. 1." |
|---|---|
| Physical Description: | 39 pages ; 28 cm. Also available via Internet from the GPO Access web site (PDF file). Address as of 1-8-01:http://frwebgate.access.gpo.gov/cgi-bin/getdoc.cgi?dbname=gao&docid=f:gg00161.pdf; current access is available via PURL. |
| Bibliography: | Includes bibliographical references. |