Customer service : human capital management at selected public and private call centers : report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives /

Bibliographic Details
Corporate Author:	United States. General Accounting Office
Format:	Government Document Book
Language:	English
Published:	Washington, D.C. (P.0. Box 37050 Washington, D.C. 20013) : The Office, [2000]
Subjects:	Call centers > United States > Personnel management.
Online Access:	Adobe Acrobat Readder required

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