APA (7th ed.) Citation

United States. General Accounting Office. (2000). Customer service: Human capital management at selected public and private call centers : report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives. The Office.

Chicago Style (17th ed.) Citation

United States. General Accounting Office. Customer Service: Human Capital Management at Selected Public and Private Call Centers : Report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives. Washington, D.C. (P.0. Box 37050 Washington, D.C. 20013): The Office, 2000.

MLA (9th ed.) Citation

United States. General Accounting Office. Customer Service: Human Capital Management at Selected Public and Private Call Centers : Report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives. The Office, 2000.