APA (7th ed.) Citation

McDonald, D. R., & Turner, S. R. E. (2000). Analysis of communication networks: Call centres, traffic and performance. American Mathematical Society.

Chicago Style (17th ed.) Citation

McDonald, David R., and Stephen R. E. Turner. Analysis of Communication Networks: Call Centres, Traffic and Performance. Providence, R.I.: American Mathematical Society, 2000.

MLA (9th ed.) Citation

McDonald, David R., and Stephen R. E. Turner. Analysis of Communication Networks: Call Centres, Traffic and Performance. American Mathematical Society, 2000.