The loyalty effect : the hidden force behind growth, profits, and lasting value /

Bibliographic Details

Main Author:	Reichheld, Frederick F.
Corporate Author:	NetLibrary, Inc
Other Authors:	Teal, Thomas, 1937-
Format:	eBook
Language:	English
Published:	Boston, Mass. : Harvard Business School Press, [1996]
Subjects:	Customer relations. Consumer satisfaction. Job satisfaction. Labor productivity. Loyalty. Electronic books.
Online Access:	Connect to the full text of this electronic book