Knock your socks off answers : solving customer nightmares & soothing nightmare customers /

Bibliographic Details

Main Author:	Anderson, Kristin
Corporate Author:	NetLibrary, Inc
Other Authors:	Zemke, Ron
Format:	eBook
Language:	English
Published:	New York : American Management Association, 1995.
Subjects:	Customer services. Consumer complaints. Electronic books.
Online Access:	Connect to the full text of this electronic book