APA (7th ed.) Citation

Denton, D. K. (1991). Horizontal management: Beyond total customer satisfaction. Lexington Books ; Maxwell Macmillan Canada ; Maxwell Macmillan International.

Chicago Style (17th ed.) Citation

Denton, D. Keith. Horizontal Management: Beyond Total Customer Satisfaction. New York : Toronto : New York: Lexington Books ; Maxwell Macmillan Canada ; Maxwell Macmillan International, 1991.

MLA (9th ed.) Citation

Denton, D. Keith. Horizontal Management: Beyond Total Customer Satisfaction. Lexington Books ; Maxwell Macmillan Canada ; Maxwell Macmillan International, 1991.